Quick Tip: At least one recipient could not be resolved to a record in the system

If you trying to send an email to an address not associated to a CRM record, you received an error telling you that “At least one recipient could not be resolved to a record in the system”.

To enable sending emails to the addresses not associate to any of the CRM records, all you have do is  to update the CRM Email setting. Just navigate to Settings | Administration | System Settings, click on the Email tab, change “Allow messages with unresolved e-mail recipients to be sent” radio option from No to Yes, then click the OK button to save the system settings.

Try to send the email again and to see if it works!

Renaming Active Directory and Redeploy CRM

I came across an issue today that the client would like to rename their AD because of some business decisions. They are wondering how to move CRM under the new domain.  Well to move CRM from old domain to the new domain, here are the steps that you can follow:

1. Backup the [Organization]_MSCRM database.
2. Backup the custom reports if you have any.
3. Uninstall CRM 4.0 from the CRM server.
4. Remove the MSCRM_Config database.
5. Reinstall CRM 4.0 and choose to setup a new Organization option during the install.
6. Restore the existing [Organization]_MSCRM database.
7. Logon to the CRM server and launch CRM Deployment Manager.
8. Import existing organization and then follow the wizard to remap the users in the new AD.
9. Verify that you can logon back to the CRM environment.

That’s it! If you run into any this issue in the future, now you can follow the steps above to redeploy CRM.

“I AM A PC”

All MVP repeat after me, “I am a PC and I am a MVP"!”

http://www.microsoft.com/video/en/us/details/6d53ed7b-f784-4c00-b145-3c1123debc40

CRM 4.0 Product Key

If you need to do a redeployment and you are looking for the existing CRM 4.0 product key, you may find it in the MSCRM_CONFIG database. All you have to do is to run the following query against the MSCRM_CONFIG database.

SELECT LicenseKey FROM ConfigSettings

Improving MS CRM Performance and Securing Data with SQL 2008

Microsoft just released a white paper today on improving CRM performance and securing data with SQL 2008. The paper contains great information on how to leverage SQL Server 2008 features such as Compression, Filtered Indexes, Data Encryption, etc… to improve MS CRM Performance if implemented correctly.

Also this paper contains an overview of MS SQL Server 2008 features and some benchmark results and recommendations from Microsoft.

So download and read it as soon as you can. you may download this paper from Microsoft’s website by clicking on the link below. Enjoy reading this white paper. :)

http://www.microsoft.com/downloads/details.aspx?FamilyID=b5bb47a4-5ece-4a2a-a9b5-5435264f627d&DisplayLang=en