Quick Tip: At least one recipient could not be resolved to a record in the system

If you trying to send an email to an address not associated to a CRM record, you received an error telling you that “At least one recipient could not be resolved to a record in the system”.

To enable sending emails to the addresses not associate to any of the CRM records, all you have do is  to update the CRM Email setting. Just navigate to Settings | Administration | System Settings, click on the Email tab, change “Allow messages with unresolved e-mail recipients to be sent” radio option from No to Yes, then click the OK button to save the system settings.

Try to send the email again and to see if it works!

Renaming Active Directory and Redeploy CRM

I came across an issue today that the client would like to rename their AD because of some business decisions. They are wondering how to move CRM under the new domain.  Well to move CRM from old domain to the new domain, here are the steps that you can follow:

1. Backup the [Organization]_MSCRM database.
2. Backup the custom reports if you have any.
3. Uninstall CRM 4.0 from the CRM server.
4. Remove the MSCRM_Config database.
5. Reinstall CRM 4.0 and choose to setup a new Organization option during the install.
6. Restore the existing [Organization]_MSCRM database.
7. Logon to the CRM server and launch CRM Deployment Manager.
8. Import existing organization and then follow the wizard to remap the users in the new AD.
9. Verify that you can logon back to the CRM environment.

That’s it! If you run into any this issue in the future, now you can follow the steps above to redeploy CRM.

“I AM A PC”

All MVP repeat after me, “I am a PC and I am a MVP"!”

http://www.microsoft.com/video/en/us/details/6d53ed7b-f784-4c00-b145-3c1123debc40

Creating a Birthday Contact List

I have another blog posted on the Microsoft CRM Product team site. Click on  the link below to check it out.

http://blogs.msdn.com/crm/archive/2009/02/27/creating-a-birthday-contact-list.aspx

CRM 4.0 Build Versions

Here's the latest build numbers for Dynamic CRM.

RTM: 4.0.7333.3
Rollup 1: 4.0.7333.1213
Rollup 2: 4.0.7333.1316

To find out your current build number, you may run the following query against your [ORGANIZATION]_MSCRM database.

Select * FROM BuildVersion

CRM 4.0 Product Key

If you need to do a redeployment and you are looking for the existing CRM 4.0 product key, you may find it in the MSCRM_CONFIG database. All you have to do is to run the following query against the MSCRM_CONFIG database.

SELECT LicenseKey FROM ConfigSettings

Email Router Issue Continues

The client contacted me this morning telling me that they still seeing the same amount of messages in the forward mailbox. The number of messages didn’t reduce at all. That makes me wondering why this is happening. So I did a LiveMeeting session with them. We logged on to the mailbox via OWA, we saw the new messages in the inbox got processed, the reason that the Exchange admin console still showing the 44,000 messages because the messages got moved to the undeliverable folder. Ah… that’s why we didn’t see the number of messages reduce in the Exchange admin console. Once we move the messages from the undeliverable folder to inbox, the router starts to process the messages.

I checked the event view, I saw some errors and warnings like this one below:

Event Type: Error
Event Source: MSCRMEmail
Event Category: None
Event ID: 0
Date: Date
Time: Time
User: N/A
Computer: Computer Name
Description:
#9628 - An error occurred while delivering the e-mail message with subject "Subject" in mailbox E-mail Address for delivery to http://crm/CRM. System.Web.Services.Protocols.SoapException: Server was unable to process request.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.Crm.Sdk.Proxy.CrmService.Execute(Request Request)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.DeliverMessageInternal(EmailMessage emailMessage)
at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.DeliverMessageInternal(EmailMessage emailMessage)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.DeliverMessage(EmailMessage emailMessage)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()\r\n
0x80044150
Generic SQL error.
Platform
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

This was a known error from Microsoft. After we upgraded CRM to RU #1 by installing the rollup on the server, clients and the email router, the issue is resolved.

OK, just in case you run into similar issue, I hope this will help you.